COVID-19, infos | free cancellation
Welcome home!
Welcome home!
Welcome home!

Holiday phone +43 6457 22510

Questions about your holiday at Felsenhof

You will find a lot of useful information in our FAQS.


due to the current situation with the Corona virus, we would like to assure you that all bookings for the summer season 2021 can be canceled free of charge up to 1 day before arrival should an arrival or stay be due to official measures by the Corona virus may not be possible. So you can book your planned vacation without any risk, despite the uncertainty.

In all other cases our regular cancellation conditions apply: until 4 weeks before arrival you can cancel free of charge. From 4 weeks to 1 week before arrival the cancellation fee is 70% of the price and in case of cancellation within the last week before arrival we will invoice you 90% of the price.


Address for the navi:
Hotel Felsenhof
Kreuzmoosstraße 88
5542 Flachau

Please note, that there is a vignette obligation on the Motorways in Austria!


The nearest train station is Radstadt, is about 10 minutes car drive from the hotel. We will pick you up for free from the train station Radstadt.


Salzburg (78 km)
München (240 km)


In all our rooms we provide you a baby cot, as well as diaper pail, changing mat, water heater, vials warmer and a toilet seat. For the older kids, who sleeps on the sofa or in extra beds we will have a failure protection.


Our baby bar is open 24 hours. Fitted with microwave, vials warmer, water heater and sterilizer. The products are from the company “Frau Holle”, infant formula and follow-on milk 2+3+4, different kinds of baby porridge up from the age of 6 months.


For our smallest kids, a baby lounge with different things to play. Only with parents the key for the room you will get at the reception.


We will provide in all our rooms a bath basket with bathrobe and towels for the pool. Kid’s bath robes with have from the size 116 on. 


Please note in the field „Usage“ your name and the travel date. Bank details: Sparkasse, lautend auf Hotel Felsenhof GmbH & Co KG., Kreuzmoosstr. 88, 5542 Flachau
IBAN: AT50 2040 4000 4183 8749   BIC: SBGSAT2SXXX (Swift)


You can rent e-bikes at the hotel.
Our fees 1 h € 5 / until 4 h € 18 / from 4 h € 25


You can rent our bikes for free, city bikes, mountain bikes and kid’s bikes. Some of the bikes have a child seat.


You will get the Flachau Card if you stay more than 2 nights. With this card you will get some discounts nearby


We have a lot of games which you can borrow.


Radstadt 10 km
St. Johann 25 km
Goldegg 35 km


You want to give joy? We are happy to issue a value of vouchers as well as wellness vouchers. Advice and voucher creation by phone or via e-mail. 


Dogs are also welcome in our hotel. For your dog we will calculate € 20 per day (without food). Please note, the dogs are not allowed in the restaurant.


There is free wifi in the whole hotel area as well as in all rooms.


In winter time we offer childcare from the age of 1 year from Sunday to Friday, 8 am to 5 pm, including lunch at midday. Twice a week until 8 pm.

In summer time we offer childcare from the age of 1 year from Monday to Friday, 9 am to 5 pm, including lunch at midday, twice a week until 8 pm, once a week until 9 pm

Outside of the care period we can arrange a babysitter if you need. It’s € 20 per hour.


Table tennis, Billiard, Boulder und Play station.


Our beautician is here every Friday from 9 am to 12 pm as well as from 2 pm to 6 pm. At the time 9 am to 12 pm we have Happy Hour, you will get 10% discount on the prices. 


A lot of different massages – classic massage, ayurveda and so on. You will find all of our massages at on the page site “Wellness & Beauty – Massage”. At the time 9 am to 12 pm we have Happy Hour, you will get 10% discount on the prices. Our therapeutic is here Sunday to Thursday 9 am to 12 pm and 2 pm to 7 pm as well as on Friday from 9 am to 12 pm and 2 pm to 6 pm.  


Reception: 7 am to 9 pm

Breakfast: 7 to 10.30 am
Afternoon snack: 2 to 5 pm
Dinner: 6.30 to 8.30 pm (Childrens's buffet starts at 6 pm)

Pool: 7.30 am to 9 pm (Monday and Thursday to 10 pm)
Outdoor pool: 8.30 am to 8.30 pm
Sauna and family sauna: 4 pm to 7 pm (in winter sauna starts at 2 pm – on request earlier)
Fitness point: 7.30 am to 8 pm

Arrival: the rooms are available at 3 pm – the hotel area like wellness and pool you can use earlier!
Departure: We need the rooms at 10 am, but of course you can stay longer in the hotel and use the pool as well as you can go to the afternoon snack.


The parking space is free of charge!


Please note, that our hotel is a non-smoking hotel. It’s not allowed to smoke in the rooms or in the whole hotel.

You can order the skipass directly at the reception. Daily tickets you have to order at the lift station.  


In the shops „Sport im Ort“ or „Sportzeit“  you will get 10% discount on the prices.


We will have ski lockers in the hotel. At your arrival you will get a key for your own locker.


The ski bus stop is directly at the hotel and as well as at the house Antonia.

Our ¾ pension includes breakfast, afternoon snack and dinner. As well as non-alcoholic drinks, coffee, tea and hot chocolate from our juice bar until 5 pm.

Allergic: Please mention any allergic before arrival.

Baby meals: our baby bar is open 24 h.


Washing and drying per machine 30-60 Grad: € 30
At the House Antonia we have a washing room which you can use for free. The key you will get at the reception.


By booking we will need a deposit of € 200 per credit card or bank transfer. The rest you can pay at your departure in cash or by card. Please note, that we don’t accept Business cards.

Your question wasn't answered here? If so, please feel free to contact us at

A-5542 Flachau, Kreuzmoosstraße 88, +43 6457 22510, htlflsnhfcm

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