You will find a lot of useful information in our FAQS.
BOOK WITHOUT RISK - FREE CANCELLATION IN SUMMER 2021
due to the current situation with the Corona virus, we would like to assure you that all bookings for the winter season 2021/2022 can be canceled free of charge up to 1 day before arrival should an arrival or stay be due to official measures by the Corona virus may not be possible. So you can book your planned vacation without any risk, despite the uncertainty.
In all other cases our regular cancellation conditions apply: until 4 weeks before arrival you can cancel free of charge. From 4 weeks to 1 week before arrival the cancellation fee is 70% of the price and in case of cancellation within the last week before arrival we will invoice you 90% of the price.
Address for the navi:
Please note, that there is a vignette obligation on the Motorways in Austria!
ARRIVAL PER TRAIN
The nearest train
station is Radstadt, is about 10 minutes car drive from the hotel. We will pick
you up for free from the train station Radstadt.
ARRIVAL PER PLANE
Salzburg (78 km)
München (240 km)
In all our rooms we provide you a baby cot, as well as diaper pail, changing mat, water heater, vials warmer and a toilet seat. For the older kids, who sleeps on the sofa or in extra beds we will have a failure protection.
baby bar is open 24 hours. Fitted with microwave, vials warmer, water heater
and sterilizer. The products are from the company “Frau Holle”, infant formula and
follow-on milk 2+3+4, different kinds of baby porridge up from the age of 6
our smallest kids, a baby lounge with different things to play. Only with
parents the key for the room you will get at the reception.
will provide in all our rooms a bath basket with bathrobe and towels for the pool.
Kid’s bath robes with have from the size 116 on.
Please note in the field „Usage“ your name and the travel date. Bank
details: Sparkasse, lautend auf Hotel Felsenhof GmbH & Co KG.,
Kreuzmoosstr. 88, 5542 Flachau
IBAN: AT50 2040 4000 4183 8749 BIC: SBGSAT2SXXX (Swift)
You can rent e-bikes at the hotel.
Our fees 1 h € 5 / until 4 h € 20 / from 4 h € 30
You can rent our bikes
for free, city bikes, mountain bikes and kid’s bikes. Some of the bikes have a
You will get the Flachau Card if you stay more
than 2 nights. With this card you will get some discounts nearby
We have a lot of games
which you can borrow.
Radstadt 10 km
St. Johann 25 km
Goldegg 35 km
You want to give joy? We
are happy to issue a value of vouchers as well as wellness vouchers. Advice and
voucher creation by phone or via e-mail.
Dogs are also welcome
in our hotel. For your dog we will calculate € 20 per day (without food).
Please note, the dogs are not allowed in the restaurant.
There is free wifi in
the whole hotel area as well as in all rooms.
In winter we offer care for children from 1 year Sunday to Friday from 08:30 to 17:00 including lunch and kids juice bar.
In addition, 3x a week joint children's dinner and 2x Kidsclub until 20:00 clock or 1x Kidsclub until 21:00 clock.
In summer we offer care for children from 1 year from Monday to Friday from 09:00 to 17:00 including lunch. 3 times a week there is evening care until 20:00, as well as 1 x a week there is a parent sleep-out day where the children are already picked up at 08:00 from the room and have breakfast together!
We can also offer you babysitting or childcare outside of the care hours for a fee of
of € 20 per hour!
Table tennis, Billiard, Boulder und Play
Our beautician is always available on Fridays from 09:00 to 12:00 and from 14:00 to 18:00. In the Happy Hour from 14:00 to 16:00 you get -10%. All our offers can be found in the sub-item Wellness & Beauty - Cosmetics.
Many great massage offers - from classic massage to Ayurveda. You can find the individual offers in the menu item Wellness & Beauty - Massages. Our masseuse is available daily from 09:00 to 12:00 and from 14:00 to 18:00.
In the Happy Hour from 14:00 to 16:00 you get -10%.
Reception: 7.30 am to 9 pm
Breakfast: 7.30 to 10.30 am
Afternoon snack: 2 to 5 pm
Dinner: 6.30 to 8.30 pm (Childrens's buffet starts at 6 pm)
Pool: 7.30 am to 9 pm (Monday and Thursday to 10 pm)
Outdoor pool: 12.00 pm to 7.00 pm
Sauna and family sauna: 4 pm to 7 pm (in winter sauna starts at 2 pm – on request earlier)
Fitness point: 7.30 am to 10 pm
Arrival: the rooms are available at 3 pm – the hotel
area like wellness and pool you can use earlier!
Departure: We need the rooms at 10 am, but of course you can stay longer in the hotel and use the pool as well as you can go to the afternoon snack.
The parking space is free of charge!
Please note, that our
hotel is a non-smoking hotel. It’s not allowed to smoke in the rooms or in the
You can order day skipasses, hourly tickets or multi day ski passes up to 8 days directly at the reception. All other tickets you have to order at the lift station.
In the shops „Sport im
Ort“ or „Sportzeit“ you will get 10%
discount on the prices.
We will have ski
lockers in the hotel. At your arrival you will get a key for your own locker.
The ski bus stop is directly
at the hotel and as well as at the house Antonia.
Our ¾ pension includes breakfast, afternoon snack and dinner. As well as non-alcoholic drinks, coffee, tea and hot chocolate from our juice bar until 5 pm.
Allergic: Please mention any allergic before arrival.
Baby meals: our baby bar is open 24 h.
Washing and drying per
machine 30-60 Grad: € 30
At the House Antonia we have a washing room which you can use for free. The key you will get at the reception.
When making a reservation, a deposit of 30% of the room price is requested by credit card or bank transfer. The rest you can pay at
your departure in cash or by card. Please note, that we don’t accept Business
Your question wasn't answered here? If so, please feel free to contact us at email@example.com.
Hotel Felsenhof, A-5542 Flachau, Kreuzmoosstraße 88, +43 6457 22510, htlflsnhfcm