Questions about your holiday at Felsenhof

You will find a lot of useful information in our FAQS.

BOOK WITHOUT RISK - FREE CANCELLATION IN SUMMER 2021

due to the current situation with the Corona virus, we would like to assure you that all bookings for the winter season 2021/2022 can be canceled free of charge up to 1 day before arrival should an arrival or stay be due to official measures by the Corona virus may not be possible. So you can book your planned vacation without any risk, despite the uncertainty.

In all other cases our regular cancellation conditions apply: until 4 weeks before arrival you can cancel free of charge. From 4 weeks to 1 week before arrival the cancellation fee is 70% of the price and in case of cancellation within the last week before arrival we will invoice you 90% of the price.

ARRIVAL

Address for the navi:
Hotel Felsenhof
Kreuzmoosstraße 88
5542 Flachau
Österreich

Please note, that there is a vignette obligation on the Motorways in Austria!

ARRIVAL PER TRAIN

The nearest train station is Radstadt, is about 10 minutes car drive from the hotel. We will pick you up for free from the train station Radstadt.

ARRIVAL PER PLANE

Salzburg (78 km)
München (240 km)

BABY EQUIPMENT

In all our rooms we provide you a baby cot, as well as diaper pail, changing mat, water heater, vials warmer and a toilet seat. For the older kids, who sleeps on the sofa or in extra beds we will have a failure protection.

BABYBAR

Our baby bar is open 24 hours. Fitted with microwave, vials warmer, water heater and sterilizer. The products are from the company “Frau Holle”, infant formula and follow-on milk 2+3+4, different kinds of baby porridge up from the age of 6 months.

BABYLOUNGE

For our smallest kids, a baby lounge with different things to play. Only with parents the key for the room you will get at the reception.

BATHROBE

We will provide in all our rooms a bath basket with bathrobe and towels for the pool. Kid’s bath robes with have from the size 116 on. 

BANK ACCOUNT

Please note in the field „Usage“ your name and the travel date. Bank details: Sparkasse, lautend auf Hotel Felsenhof GmbH & Co KG., Kreuzmoosstr. 88, 5542 Flachau
IBAN: AT50 2040 4000 4183 8749   BIC: SBGSAT2SXXX (Swift)

E-BIKES

You can rent e-bikes at the hotel.
Our fees 1 h € 5 / until 4 h € 20 / from 4 h € 30

BIKES

You can rent our bikes for free, city bikes, mountain bikes and kid’s bikes. Some of the bikes have a child seat.

FLACHAU CARD 

You will get the Flachau Card if you stay more than 2 nights. With this card you will get some discounts nearby

GAMES

We have a lot of games which you can borrow.

GOLFPLATZ

Radstadt 10 km
St. Johann 25 km
Goldegg 35 km

VOUCHER

You want to give joy? We are happy to issue a value of vouchers as well as wellness vouchers. Advice and voucher creation by phone or via e-mail. 

DOGS

Dogs are also welcome in our hotel. For your dog we will calculate € 20 per day (without food). Please note, the dogs are not allowed in the restaurant.

INTERNET

There is free wifi in the whole hotel area as well as in all rooms.

CHILDCARE

In winter we offer care for children from 1 year Sunday to Friday from 08:30 to 17:00 including lunch and kids juice bar.
In addition, 3x a week joint children's dinner and 2x Kidsclub until 20:00 clock or 1x Kidsclub until 21:00 clock.

In summer we offer care for children from 1 year from Monday to Friday from 09:00 to 17:00 including lunch. 3 times a week there is evening care until 20:00, as well as 1 x a week there is a parent sleep-out day where the children are already picked up at 08:00 from the room and have breakfast together!

We can also offer you babysitting or childcare outside of the care hours for a fee of
of € 20 per hour!

KIDSAREA

Table tennis, Billiard, Boulder und Play station.

COSMETICS

Our beautician is always available on Fridays from 09:00 to 12:00 and from 14:00 to 18:00. In the Happy Hour from 14:00 to 16:00 you get -10%. All our offers can be found in the sub-item Wellness & Beauty - Cosmetics.

MASSAGE 

Many great massage offers - from classic massage to Ayurveda. You can find the individual offers in the menu item Wellness & Beauty - Massages. Our masseuse is available daily from 09:00 to 12:00 and from 14:00 to 18:00.

In the Happy Hour from 14:00 to 16:00 you get -10%.

OPEN HOURS

Reception: 7.30 am to 9 pm

Breakfast: 7.30 to 10.30 am
Afternoon snack: 2 to 5 pm
Dinner: 6.30 to 8.30 pm (Childrens's buffet starts at 6 pm)

Pool: 7.30 am to 9 pm (Monday and Thursday to 10 pm)
Outdoor pool: 12.00 pm to 7.00 pm
Sauna and family sauna: 4 pm to 7 pm (in winter sauna starts at 2 pm – on request earlier)
Fitness point: 7.30 am to 10 pm

Arrival: the rooms are available at 3 pm – the hotel area like wellness and pool you can use earlier!
Departure: We need the rooms at 10 am, but of course you can stay longer in the hotel and use the pool as well as you can go to the afternoon snack.

PARKING SPACE

The parking space is free of charge!

SMOKING

Please note, that our hotel is a non-smoking hotel. It’s not allowed to smoke in the rooms or in the whole hotel.

SKIPASS
You can order day skipasses, hourly tickets or multi day ski passes up to 8 days directly at the reception. All other tickets you have to order at the lift station.  

SKI SHOP

In the shops „Sport im Ort“ or „Sportzeit“  you will get 10% discount on the prices.

SKI LOCKER

We will have ski lockers in the hotel. At your arrival you will get a key for your own locker.

SKIBUS

The ski bus stop is directly at the hotel and as well as at the house Antonia.

MEALS
Our ¾ pension includes breakfast, afternoon snack and dinner. As well as non-alcoholic drinks, coffee, tea and hot chocolate from our juice bar until 5 pm.

Allergic: Please mention any allergic before arrival.

Baby meals: our baby bar is open 24 h.

WASHING

Washing and drying per machine 30-60 Grad: € 30
At the House Antonia we have a washing room which you can use for free. The key you will get at the reception.

PAYMENT

When making a reservation, a deposit of 30% of the room price is requested by credit card or bank transfer. The rest you can pay at your departure in cash or by card. Please note, that we don’t accept Business cards.

Your question wasn't answered here? If so, please feel free to contact us at hotel@felsenhof.com.