You will find a lot of useful information in our FAQS.
BOOK WITHOUT RISK - FREE CANCELLATION IN SUMMER 2021
due to the current situation with the Corona virus, we would like to assure you that all bookings for the summer season 2021 can be canceled free of charge up to 1 day before arrival should an arrival or stay be due to official measures by the Corona virus may not be possible. So you can book your planned vacation without any risk, despite the uncertainty.
In all other cases our regular cancellation conditions apply: until 4 weeks before arrival you can cancel free of charge. From 4 weeks to 1 week before arrival the cancellation fee is 70% of the price and in case of cancellation within the last week before arrival we will invoice you 90% of the price.
Address for the navi:
Please note, that there is a vignette obligation on the Motorways in Austria!
ARRIVAL PER TRAIN
The nearest train
station is Radstadt, is about 10 minutes car drive from the hotel. We will pick
you up for free from the train station Radstadt.
ARRIVAL PER PLANE
Salzburg (78 km)
München (240 km)
In all our rooms we provide you a baby cot, as well as diaper pail, changing mat, water heater, vials warmer and a toilet seat. For the older kids, who sleeps on the sofa or in extra beds we will have a failure protection.
baby bar is open 24 hours. Fitted with microwave, vials warmer, water heater
and sterilizer. The products are from the company “Frau Holle”, infant formula and
follow-on milk 2+3+4, different kinds of baby porridge up from the age of 6
our smallest kids, a baby lounge with different things to play. Only with
parents the key for the room you will get at the reception.
will provide in all our rooms a bath basket with bathrobe and towels for the pool.
Kid’s bath robes with have from the size 116 on.
Please note in the field „Usage“ your name and the travel date. Bank
details: Sparkasse, lautend auf Hotel Felsenhof GmbH & Co KG.,
Kreuzmoosstr. 88, 5542 Flachau
IBAN: AT50 2040 4000 4183 8749 BIC: SBGSAT2SXXX (Swift)
You can rent e-bikes at the hotel.
Our fees 1 h € 5 / until 4 h € 10 / from 4 h € 18
You can rent our bikes
for free, city bikes, mountain bikes and kid’s bikes. Some of the bikes have a
You will get the Flachau Card if you stay more
than 2 nights. With this card you will get some discounts nearby
We have a lot of games
which you can borrow.
Radstadt 10 km
St. Johann 25 km
Goldegg 35 km
You want to give joy? We
are happy to issue a value of vouchers as well as wellness vouchers. Advice and
voucher creation by phone or via e-mail.
Dogs are also welcome
in our hotel. For your dog we will calculate € 20 per day (without food).
Please note, the dogs are not allowed in the restaurant.
There is free wifi in
the whole hotel area as well as in all rooms.
In winter time we offer
childcare from the age of 1 year from Sunday to Friday, 08.30 am to 05.00 pm,
including lunch at midday. Twice a week until 08.00 pm.
In summer time we offer
childcare from the age of 1 year from Monday to Friday, 09.00 am to 05.00 pm, including lunch at midday, twice a week until 8.00 pm.
Outside of the care period we can arrange a babysitter if you need. It’s € 20 per hour.
Table tennis, Billiard, Boulder und Play
Our beautician is here
every Friday from 09.00 am to 12.00 pm as well as from 02.00 pm to 06.00 pm. At
the time 09.00 am to 12.00 pm we have Happy Hour, you will get 20% discount on
A lot of different
massages – classic massage, ayurveda and so on. You will find all of our
massages at on the page site “Wellness & Beauty – Massage”. At the time
09.00 am to 12.00 pm we have Happy Hour, you will get 20% discount on the
prices. Our therapeutic is here Sunday to Thursday 09.00 am to 12.00 pm and
02.00 pm to 07.00 pm as well as on Friday from 09.00 am to 12.00 pm and 02.00
pm to 06.00 pm.
Reception: 07:30 am to 09:00 pm
Breakfast: 07:30 to 10:30 am
Afternoon snack: 02:00 to 05:00 pm
Dinner: 06:30 to 08:30 pm (Childrens's buffet starts at 06:00 pm)
Pool: 07:30 am to 09:00 pm (Tuesday and Wednesday to 10:00 pm)
Sauna and family sauna: 04:00 to 08:00 pm (in winter sauna starts at 02:00 pm – on request earlier)
Fitness point: 07:30 am to 08:00 pm
Arrival: the rooms are available at 03.00 pm – the hotel
area like wellness and pool you can use earlier!
Departure: We need the rooms at 10.00 am, but of course you can stay longer in the hotel and use the pool as well as you can go to the afternoon snack.
The parking space is free of charge!
Please note, that our
hotel is a non-smoking hotel. It’s not allowed to smoke in the rooms or in the
You can order the skipass directly at the reception. Daily tickets you have to order at the lift station.
In the shops „Sport im
Ort“ or „Sportzeit“ you will get 10%
discount on the prices.
We will have ski
lockers in the hotel. At your arrival you will get a key for your own locker.
The ski bus stop is directly
at the hotel and as well as at the house Antonia.
Our ¾ pension includes breakfast, afternoon snack and dinner. As well as non-alcoholic drinks, coffee, tea and hot chocolate from our juice bar until 05.00 pm.
Allergic: Please mention any allergic before arrival.
Baby meals: our baby bar is open 24 h.
Washing and drying per
machine 30-60 Grad: € 30
At the House Antonia we have a washing room which you can use for free. The key you will get at the reception.
By booking we will need
a deposit of € 200,00 per credit card or bank transfer. The rest you can pay at
your departure in cash or by card. Please note, that we don’t accept Business
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