Questions about Your Holiday

Here you will find information as well as answers to questions which were asked by guests before their holidays.



You will have internet access throughout the hotel through Free Wave, including in the rooms. Wi-Fi is available to you free of charge.


Dogs are also warmly welcome here. We charge €20 per day for your four-legged friend (without food). However, please note that dogs are not allowed in the restaurant!


You can use our outdoor parking spaces free of charge!

Parking Garage

As of the summer season 2024, we offer our new parking garage free of charge and subject to availability. If you wish to secure a space, you can reserve in advance for only €15 per day.


Please note that we are a non-smoking hotel. For our smokers, a designated smoking area is available in front of the hotel entrance.


Our Full-Board PLUS meal package includes a lavish breakfast buffet with a vitality selection, lunch buffet, afternoon snack, along with a 4-course dinner menu. Non-alcoholic beverages as well as coffee, tea, and hot chocolate from our beverage buffet are included until 8:30 PM.

Baby Food: At our BabyBar, which is accessible 24 hours, you will find a variety of "Frau Holle" baby purees. Upon request, we can also prepare fresh purees for your children during regular meal times.

We offer our entire culinary package for all family members. Please note that we cannot check and deduct services that are not used by guests.

Allergies: We are happy to accommodate your allergies or special dietary needs. To that end, please provide us with details before your arrival.

Laundry Service

Washing and drying per machine (30-60 degrees Celsius): €30

However, in Haus Antonia, a washing machine and dryer are available for your use free of charge. Keys can be obtained at the reception.


Address to enter in your GPS:
Hotel Felsenhof
Kreuz­moosstrasse 88
5542 Flachau

Please note that a toll sticker is required for use of the Austrian autobahns!

Arrival by Train

The nearest train station is in Rad­stadt, roughly a 10-minute drive from our hotel.
We would be happy to pick you and your family up from the station in Radstadt for free!

Arrival by Air

Salzburg (78 km)
Munich (240 km)

Babies & Children

Baby Equipment

In the rooms, we are happy to provide a baby crib/cot, diaper bin, changing mat, electric water jug, bottle warmer, stool, and booster toilet seat. For older children who sleep in rollaway beds, we also have bed safety rails that we can install upon request.


Our BabyBar is accessible to you 24 hours a day. It is equipped with a microwave, bottle warmer, electric water jug, and sterilizer. The products are from the baby food manufacturer "Frau Holle," including initial milk and follow-on milk 2+3+4, various types of milk porridge, and puree for ages 6 months and up!

Baby Lounge

Access for our little ones is possible at any time when accompanied by their parents. You can obtain the key at the reception.


We offer childcare for children ages 1 and up, Monday to Sunday from 8:30 AM to 5:00 PM, including lunch and a children's juice bar.

In summer, we offer childcare for babies every Tuesday and Thursday from 09:00 to 12:00.
Additionally, we provide a children's dinner 3 times a week, while the Kids Club is open until 8:00 PM twice a week and even once a week until 9:00 PM.
Once a week in summer, we have a Parents’ Sleep-In Day, where the children are picked up from the room at 8:00 AM and get to enjoy breakfast together!

We are also happy to provide babysitting or additional childcare outside of regular hours for a fee of €20 per hour!

Kids Arena

Table tennis, pool table, boulder, media library, air hockey and T-wall.
Creativity Workshop in our garden!



You can rent e-bikes directly from us, and we also have e-bikes for children (24 inches).

Our fees:
half day (up to 4 hours) per adult: €20, per child: €15

full day (over 4 hours) per adult: €35, per child: €25


Our free bicycle rental service includes city bikes, mountain bikes, and children's bikes. Some bikes are equipped with child seats, plus we also have 2 bike trailers for small children available.

Flachau Card

Available even when you stay as little as 1 night. This card offers numerous discounts in Flachau and the surrounding area.

Board Games

We have lots of great games available at the reception for exciting game nights.

Golf Courses

Rad­stadt 10 km
St. Johann 25 km
Gold­egg 35 km


Bath Robes

In your room, you will find a bathing basket containing bathrobes and towels. Children's bathrobes are available for approximately ages 3 and older!


Our beautician is available every Friday from 9:00 AM to 12:00 PM and from 2:00 PM to 6:00 PM. During “Happy Hour” from 9:00 AM to 12:00 PM, you will even receive a 10% discount. All our other offers can be found under the menu Wellness &Beauty.


We offer a variety of great massage treatments—from classic massages to Ayurveda. You can find details about our individual offers under the Wellness &Beauty menu. Our masseuse is available daily from 9:00 AM to 12:00 PM and from 2:00 PM to 6:00 PM.
During “Happy Hour” from 9:00 AM to 12:00 PM, you will benefit from a 10% discount.


Ski Bus

The ski bus stops directly in front of our hotel as well as outside Haus Antonia.

Ski­ Passes

You can purchase hourly, daily, and multi-day ski passes for up to 8 days right here at the reception desk. For points passes and multi-day passes valid for 9 days or more, you will need to buy them directly at the lift ticket window!

Ski School

We collaborate with Ski School Flachau. You can register for courses in advance by calling the ski school directly at Tel.: +43 6457 2180.

Every Saturday, there is an information evening with the ski instructor, where you can also sign your child up for a course. We also offer a transfer to the ski course by the Star Jet lift and back to the hotel. On the first day of the course, we do ask that you bring your child to the assembly point personally. From the second day onward, we will take care of transporting your children for you.

For the ski course for our youngest guests which takes place behind our hotel (at the Speedy Jet), the children are picked up from the hotel and brought back again after.

Ski Storage

Upon arrival, you and your family will receive a key for our heated ski lockers.

Ski Rentals

At "Sport im Ort" and "Sportzeit," you will receive a 10% discount as a guest of the Felsenhof!

Useful Information

Opening Hours

Reception: 7:30 AM to 9:00 PM

Breakfast: 7:00 AM to 10:00 AM

Lunch Buffet: 12:00 PM to 4:00 PM (hot, cold, and sweet dishes)

Afternoon Snacks: 4:00 PM to 5:00 PM (soup, salad, and cake)

Dinner: 6:00 PM to 8:00 PM (children's buffet from 6:00 PM)

Indoor­ Pool: 7:30 AM to 10:00 PM

Outdoor­ Pool: 8:00 AM to 7:00 PM

Panorama Sauna: 2:00 PM to 7:00 PM

Sauna and Family Sauna: 4:00 PM to 7:00 PM

Earlier hours available upon request. Please contact the reception.

Fitness­ Room: 7:30 AM to 10:00 PM

Winter opening hours may vary.

Check-In: Rooms are available from 3:00 PM. You are welcome to use the hotel facilities earlier!

Check-Out: Please vacate rooms by 10:00 AM. You can use the hotel facilities all day on your departure day and are also invited partake in the afternoon snacks!


Would you like to give the gift of joy? We can provide you with value vouchers, vouchers for hotels stays, and for wellness treatments. For further advice and to order your voucher, please contact us by phone or email.

Web­hotel Voucher

You can also redeem Webhotel vouchers with us. These can be applied to accommodations or wellness treatments, but not to ski passes.


A deposit of 30% of the room price is required upon reservation, payable by bank transfer. The remaining amount can be paid upon departure by cash, EC card, MasterCard, or Visa.

Bank Details

Please include your name and travel dates in the "purpose" field. Bank name: Sparkasse; Payee: Hotel Felsenhof GmbH., Kreuzmoosstr. 88, 5542 Flachau

IBAN: AT50 2040 4000 4183 8749 BIC: SBGSAT2SXXX (Swift)

Couldn't find the answer to your question? Please contact us at htlflsnhfcm.

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