Your safety is our number one priority!
Accordingly, we are taking the utmost care to follow current regulations and best practices when it comes to hygiene and safety at Hotel Felsenhof.
By doing so we are ensuring that we can offer you the best service possible and enable you to enjoy a carefree holiday experience with us.
CAREFREE HOLIDAY BOOKINGS
To ensure that you need not worry about planning or booking your holiday in these uncertain times we have special conditions in the summer season 2021: You can cancel your holiday free of cost up to 24 hours before arrival should you be unable to travel due to official measures related to the COVID-19 pandemic.
In all other cases, our regular cancellation policy applies.
The European Travel Insurance offers insurance that covers the cost of cancellation in case of factual or suspected COVID-19 infection and currently does not treat the virus as a reason for exclusion in cancellation and travel interruption insurance.
Current information about the measures can be found at www.skiamade.com/covid-19-safety-measures.
AT THE HOTEL
Disinfectant dispensers are available throughout the hotel.
The staff is wearing visors.
Upon request, we will gladly provide you with gloves and/or disposable face-masks.
Throughout the hotel, we are committed to the highest hygiene standards.
High safety standard at the buffet.
A safe distance between the tables is ensured.
Childcare in smaller groups is possible.
Children are taught hygiene measures and how to wash their hands properly and regularly.
SWIMMING LESSONS FOR CHILDREN
Swimming courses are held in winter only on request.
The sunbeds are placed in order to ensure a safe distance.
Only a limited number of guests is allowed in the sauna and pool area at the same time.
Longer opening hours at the wellness and pool area.
INFO AVAILABLE FOR DOWNLOAD
If you have any questions please don't hesitate to contact us at firstname.lastname@example.org.