COVID-19, infos | free cancellation
Welcome home!
Welcome home!
Welcome home!

Holiday phone +43 6457 22510


Enjoy relaxing vacation moments at the Hotel Felsenhof with the new outdoor pool, panoramic sauna, sunbathing areas or one of our newly renovated rooms "Dachstein" on the 3rd floor.

Your safety is our number one priority!
Accordingly, we are taking the utmost care to follow current regulations and best practices when it comes to hygiene and safety at Hotel Felsenhof.
By doing so we are ensuring that we can offer you the best service possible and enable you to enjoy a carefree holiday experience with us.

Guests from countries listed in Annex 1 of the Entry Ordinance of Austria may enter and stay in Austria without quarantine. This concerns, among others, all countries of the EU. Pre-registration is no longer necessary!
Detailed information please find here!

However, check-in at the hotel or entry into Austria is only possible if you meet one of the following 3 criteria:


Officially recognized negative test results for the specified time period:

  • Negative PCR test (validity: 72 hours).
  • Negative antigen test from test lane, pharmacy, etc. (Validity: 24 hours)
  • Antigen tests for self-testing (digital), recorded in an official data processing system (validity: 24 hours), this can also be offered at our hotel
  • For children 12 years and older, school tests are also considered entry test, children up to 12 do not need a test.


  • Segregation certificate for a person proven to have been infected with SARS-CoV-2 in the six months prior to the planned testing
  • Medical confirmation of a molecularly confirmed infection that has occurred in the last six months and is currently expired
  • Proof of neutralizing antibodies (antibody test), which must not be older than three months


  • Proof of both vaccinations
  • Second vaccination is valid as proof for 360 days from the second vaccination
  • For vaccinations where only one vaccination is scheduled, this is considered proof from the 22nd day and is then considered proof for 270 days from the vaccination for entries

In exceptional cases a free test option is also available at the hotel!



To ensure that you need not worry about planning or booking your holiday in these uncertain times we have special conditions  in the summer season 2021 and winter season 2021/2022: You can cancel your holiday free of cost up to 24 hours before arrival should you be unable to travel due to official measures related to the COVID-19 pandemic.

In all other cases, our regular cancellation policy applies.

Our TIP:

The European Travel Insurance offers insurance that covers the cost of cancellation in case of factual or suspected COVID-19 infection and currently does not treat the virus as a reason for exclusion in cancellation and travel interruption insurance.

More details here.

Here you can calculate the premium and buy the insurance.

Current information about the measures can be found at


Disinfectant dispensers are available throughout the hotel.
The staff is wearing visors.
FFP2 masks mandatory in public areas of the hotel for our guests, from 14 years, from 6 years a mouth and nose protection is sufficient, younger children do not need a face mask.
Minimum distance of 1 m from other guests.
Upon request, we will gladly provide you with gloves and/or disposable face-masks.
Throughout the hotel, we are committed to the highest hygiene standards.

From July 1st, there is no mask requirement in hotels, restaurants and tourism.


High safety standard at the buffet.
A safe distance between the tables is ensured by plexiglass walls


Childcare in smaller groups is possible.
Children are taught hygiene measures and how to wash their hands properly and regularly.


Swimming lessons are held in the summer for beginners from 4.5 years.


Longer opening hours at the wellness and pool area.

If you have any questions please don't hesitate to contact us at


A-5542 Flachau, Kreuzmoosstraße 88, +43 6457 22510, htlflsnhfcm

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