COVID-19, infos | free cancellation
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Welcome home!
Welcome home!
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Holiday phone +43 6457 22510

SAFE HOLIDAYS - HYGIENE & ACTIVITIES

Enjoy summer vacation moments at the Hotel Felsenhof with the new outdoor pool, panoramic sauna, sunbathing areas or one of our newly renovated rooms on the 3rd floor, which are bookable from July 2021.

Your safety is our number one priority!
Accordingly, we are taking the utmost care to follow current regulations and best practices when it comes to hygiene and safety at Hotel Felsenhof.
By doing so we are ensuring that we can offer you the best service possible and enable you to enjoy a carefree holiday experience with us.

From May 19, Austria will follow the ECDC map for risk areas when entering the country:

Green / Orange areas: Free entry from these areas
Light red areas: Entry only for tested, recovered and vaccinated people
Dark red areas: Entry only for tested, recovered or vaccinated people
+ 10-day quarantine (free testing after 5 days)

This means for guests from Germany, for example, the entry to Austria and the return to Germany is currently possible without quarantine!

The check-in at the hotel or the entry to Austria is possible if you meet one of the 3 following criteria:

tested

Officially recognized negative test results for the specified time period:

  • Negative PCR test (validity: 72 hours).
  • Negative antigen test from test lane, pharmacy, etc. (Validity: 48 hours)
  • Antigen tests for self-testing (digital), recorded in an official data processing system (validity: 24 hours), this can also be offered at our hotel
  • For children 10 years and older, school tests are also considered entry test, children up to 10 do not need a test.

recovered

  • Segregation certificate for a person proven to have been infected with SARS-CoV-2 in the six months prior to the planned testing
  • Medical confirmation of a molecularly confirmed infection that has occurred in the last six months and is currently expired
  • Proof of neutralizing antibodies (antibody test), which must not be older than three months

vaccinated

  • Proof of vaccination - first vaccination counts as proof from day 22 and then counts as proof for three months from vaccination for admissions or for nine months if you already had COVID-19 21 days before first vaccination
  • Second vaccination is valid as proof for nine months from the initial vaccination
  • For vaccinations where only one vaccination is scheduled, this is considered proof from the 22nd day and is then considered proof for nine months from the vaccination for entries
 
 

A registration is needed before Entry to Austria (Pre-Travel-Clearance):
register here

For a carefree return to your home country, please inform yourself about the current regulations before departure.

CAREFREE HOLIDAY BOOKINGS

To ensure that you need not worry about planning or booking your holiday in these uncertain times we have special conditions  in the summer season 2021: You can cancel your holiday free of cost up to 24 hours before arrival should you be unable to travel due to official measures related to the COVID-19 pandemic.

In all other cases, our regular cancellation policy applies.

Our TIP:

The European Travel Insurance offers insurance that covers the cost of cancellation in case of factual or suspected COVID-19 infection and currently does not treat the virus as a reason for exclusion in cancellation and travel interruption insurance.

More details here.

Here you can calculate the premium and buy the insurance.

Current information about the measures can be found at www.salzburgerland.com/covid-19-safety-measures.

AT THE HOTEL

Disinfectant dispensers are available throughout the hotel.
The staff is wearing visors.
FFP2 masks mandatory in public areas of the hotel for our guests, from 14 years, from 6 years a mouth and nose protection is sufficient, younger children do not need a face mask.
Minimum distance of 1 m from other guests.
Upon request, we will gladly provide you with gloves and/or disposable face-masks.
Throughout the hotel, we are committed to the highest hygiene standards.


RESTAURANT

High safety standard at the buffet.
A safe distance between the tables is ensured by plexiglass walls


CHILDCARE

Childcare in smaller groups is possible.
Children are taught hygiene measures and how to wash their hands properly and regularly.

Mouth and nose protection is required for children from 6 years of age.


SWIMMING LESSONS FOR CHILDREN

Swimming lessons are held in the summer for beginners from 4.5 years.


WELLNESS AREA

Only a limited number of guests is allowed in the sauna and pool area at the same time.
Longer opening hours at the wellness and pool area.


INFO AVAILABLE FOR DOWNLOAD

Info-sheet regarding safety in culinary establishments in Austria

If you have any questions please don't hesitate to contact us at hotel@felsenhof.com.

 
 

A-5542 Flachau, Kreuzmoosstraße 88, +43 6457 22510, htlflsnhfcm

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