COVID-19, infos | free cancellation
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Holiday phone +43 6457 22510

SAFE HOLIDAYS - HYGIENE & ACTIVITIES

Enjoy relaxing vacation moments at the Hotel Felsenhof with the new outdoor pool, panoramic sauna, sunbathing areas or one of our newly renovated rooms "Dachstein" on the 3rd floor.

Your safety is our number one priority!
Accordingly, we are taking the utmost care to follow current regulations and best practices when it comes to hygiene and safety at Hotel Felsenhof.
By doing so we are ensuring that we can offer you the best service possible and enable you to enjoy a carefree holiday experience with us.

Last update 20th of December 2021

Carefree holiday bookings

Carefree holiday bookings

Dear guests!

Currently the "2-G" rule (=vaccinated or recovered) is valid for a winter vacation in Austria from. The further development of this measure is ot yet foreseeable.

To ensure that you need not worry about planning or booking your holiday in these uncertain times we have special conditions  in the winter season 2021/2022: You can cancel your holiday free of cost up to 24 hours before arrival should you be unable to travel due to official measures related to the COVID-19 pandemic:

  • our hotel has been shut down by the authorities or the village of Haus has been cordoned off.
  • your home country or region has issued a Level 6 travel warning for our region.
  • the borders to Austria are closed and entry for holiday purposes is not permitted.
  • at the time your vacation is due to begin, either you or someone living in your household has tested positive for the corona virus (requires official attestation from your doctor, no more than 48 hours old), or an officially mandated quarantine period has not expired by the time you are scheduled to arrive here.

In all other cases, our regular cancellation policy applies.

Important: Failure to meet the "2-G" criteria does not entitle you to free cancellation after the free cancellation period has expired (up to 4 weeks before arrival). Please remember to cancel your booking in due time if you cannot meet the "2-G" criteria.


Our TIP:
The European Travel Insurance offers insurance that covers the cost of cancellation in case of factual or suspected COVID-19 infection and currently does not treat the virus as a reason for exclusion in cancellation and travel interruption insurance.

More details here.

Here you can calculate the premium and buy the insurance.

Arrival & safe stay

TRAVEL REGULATIONS

Current entry regulations for Austria can be found here.

In order to enter Austria, a registration for guests from some countries is required. Here you will find a link for registration: https://entry.ptc.gv.at/en.html

Check-in in Austria currently applies the guest registration on site and the "2-G" rule: vaccinated or recovered*

*Valid proofs for this are:

  • proofs of vaccination include vaccination pass, vaccination card digital or analog (printout)
  • recovery: segregation certificate for a person proven to have been infected with SARS-CoV-2 in the six months prior to the planned testing or medical confirmation of a molecularly confirmed infection that has occurred in the last six months and is currently expired
  • No proof is required for children up to the age of 12
  • The "Holiday-Ninja-Pass" (= Corona test pass) is valid for children from 12 to 15 years of age. The Holiday-Ninja-Pass is an exception to the 2G rule for not or not fully vaccinated childrenfrom 12 to 15 years from Austria and abroad, which provides for serial tests within 5 days per week, whereby at least 2 of them must be a PCR test.
    Detailed information and a link to download the pass can be found here (only in German)
  • Children over 15 are treated the same as adults and must have a 2-G proof.

Details on the evidence and their validity can be found here.

We will be happy to inform you about test options in the hotel.


YOUR STAY

Further information on the measures during your stay can be found at:
https://www.salzburgerland.com/en/guide


SKI VACATION

Current information on the Covid-19 measures in Ski amadé can be found here.

Return journey

  • please inform yourself about the current regulations in your country of origin before your return journey
  • our German guests can find the latest information here
 
 

AT THE HOTEL

Disinfectant dispensers are available throughout the hotel.

Upon request, we will gladly provide you with gloves and/or disposable face-masks.
Throughout the hotel, we are committed to the highest hygiene standards.

There is currently an FFP 2 mask requirement in hotels, restaurants and tourism.
There is no mask requirement for children up to 6 years of age, children from 6 years of age need mouth and nose protection.

RESTAURANT

High safety standard at the buffet.
A safe distance between the tables is ensured by plexiglass walls

CHILDCARE

Childcare in smaller groups is possible.
Children are taught hygiene measures and how to wash their hands properly and regularly.

SWIMMING LESSONS FOR CHILDREN

Swimming lessons are held in the summer for beginners from 4.5 years.

WELLNESS AREA

Longer opening hours at the wellness and pool area.

If you have any questions please don't hesitate to contact us at hotel@felsenhof.com.

 
 

A-5542 Flachau, Kreuzmoosstraße 88, +43 6457 22510, htlflsnhfcm

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